Store Policies

Marble Surface
Marble Surface

Production Times

All of our items are handmade/finished. Some are designed from scratch so production times can vary. Please allow up to 7 working days for items to become available before dispatch/collection.

Personalisation-

Shipping

Orders are dispatched by 48 hour tracked delivery.

Tracking details are emailed upon dispatch for self tracking. If you have not received your goods 7 days from dispatch please contact us either via the contact form, email or our Facebook page so we can look into this further.

Please note due to the pandemic and extreme weather, deliveries can take a little longer than normal to arrive. 

Prices on the website are inclusive of VAT.

Delivery fees are calculated at checkout according to weight of goods purchased. 

Refunds / Cancellations / Orders / Payments 


For damaged or incorrect items please contact us within 24 hours of delivery so we are able to resolve this as quickly as possible. Please keep all packaging/boxes your items arrive with including delivery notes and send us at least 3 images of photographic evidence. These are essential to allow us to be able to make a claim for your goods with our courier. We will offer a replacement damaged goods if we have stock available. If we are out of stock a full refund or credit note will be offered. 

 

 

 

 

 

 

Items that have been personalised or have been custom made will not be refunded unless wrongly printed in our error.

Please thoroughly check personalisation requirements submitted including spelling as once the order is processed (1 hour after confirmation) this cannot be changed.

Images printed onto items will be printed to the quality of the photo received. Please supply images that are well lit and with clear definition to allow for best quality printing.


Refunds-
We will not refund any items which have been delayed in transit. If the parcel has not arrived within 7 days of dispatch please contact us as soon as possible. We will first try to arrange replacement items to be sent. If we are unable to do this we will provide a full refund. 

 

Orders-

If your order completes but we cannot supply items within your order due to stock levels, we will aim to supply these within 7 days, if this isn't achievable we will refund for the missing items.

We cannot 'add on' to orders, a separate order will need to be made to purchase extra items where shipping will also be calculated for that order.  

Cancellations-
Once orders are placed we will only accept a cancellation within 1 hour of placing the order as we start to process orders quickly. Please thoroughly check your order before confirming and paying. If you have any questions or amendments please ensure you send us a message within the hour to allow us to rectify this for you. 

Payments-

All major Debit/Credit cards, PayPal & ClearPay payments are accepted. 

 

If you choose to pay through PayPal and your payment is put on hold for financial checks to be made, your order will not be processed until payment is complete. 

Balloons-

DISCLAIMER:

Warning: ▪ Uninflated or broken balloons can cause choking or suffocation. Responsible adult supervision is required. Discard broken and/or deflated balloons immediately.  ▪ Food items may contain nuts or other ingredients which may cause allergic reactions. Full ingredient list is available on request.  ▪ Product may contain fishing wire/nylon/other product (to suspend and/or display items inside the balloon/hamper) which may be a choking hazard. ▪ Contains small parts. ▪ Please ensure all baby garments and baby items are washed in accordance with the manufacturers’ instructions before use. ▪ Please unpack the gift safely, ensuring all pins, bands, binding and other small objects are removed and carefully disposed of by a responsible adult. ▪ Ensure all usage instructions on toiletry/cosmetic items are adhered to.

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